Bharat Institute of Secondary Education (BISE) follows the below Refund & Cancellation Policy for fees and payments made towards admission, registration, examination, certification, correction, affiliation, and other institutional services.
General Policy
All payments made to BISE must be made through the officially authorised payment methods. Applicants, students, parents/guardians, institutions, and affiliated centres are responsible for reviewing the applicable fee, service, and eligibility requirements before making payment.
Admission & Registration Fees
Admission and registration fees paid towards
processing an application or registration are
generally non-refundable once
the application/registration process has commenced.
Payment of a fee does not guarantee admission,
registration approval, examination eligibility,
or certification.
Examination Fees
Examination fees, once paid and the examination
form has been processed, are
generally non-refundable and
non-transferable.
A refund may only be considered where BISE
specifically announces or approves such refund
under its applicable rules.
Certification & Documentation Fees
Fees paid for certificates, mark sheets, duplicate
documents, migration documents, corrections,
verification, or other academic documents are
generally non-refundable once processing has
commenced.
If a service cannot be provided due to an error
attributable solely to BISE, the matter may be
reviewed by the competent authority.
Cancellation by Applicant
An applicant may request cancellation of an
application or service before processing, wherever
cancellation is permitted under the applicable
BISE rules.
Cancellation does not automatically entitle the
applicant to a refund. Any eligible refund shall
be determined by BISE after considering the nature
and stage of the service.
Cancellation or Withdrawal by BISE
BISE reserves the right to suspend, cancel, reject, or withdraw any admission, registration, examination, affiliation, certification, or other service in cases including:
- Ineligibility of the applicant
- Submission of incorrect or false information
- Submission of forged or invalid documents
- Violation of BISE rules or regulations
- Unfair means or examination malpractice
- Fraudulent or unauthorized activity
- Failure to meet prescribed requirements
- Administrative, legal, security, or other circumstances requiring cancellation
Cancellation due to misconduct, false information, malpractice, or violation of rules will ordinarily not qualify for a refund.
Duplicate or Incorrect Payments
If a user accidentally makes a duplicate payment
for the same service, the user may submit a refund
request with valid transaction details.
Any duplicate payment refund will be subject to
verification and approval by BISE and/or the
relevant payment gateway.
Failed Transactions
If an amount is debited from the user's bank
account but the BISE application or transaction
is not successfully completed, the applicant
should first verify the transaction status.
Where the payment has failed or remained
unsuccessful, the amount may be automatically
reversed by the payment gateway or banking
institution according to its applicable settlement
process.
If the amount is not reversed within the expected
period, the applicant may contact BISE with the
transaction/reference details for verification.
Refund Request Procedure
Where a refund is permitted, the applicant must submit a refund request through the official BISE channel.
- Applicant/student name
- Registration/application number
- Mobile number and email address
- Transaction/reference number
- Date and amount of payment
- Reason for refund
- Proof of payment
- Bank account/payment details where required
BISE may request additional documents or information before processing a refund.
Refund Processing
Approved refunds will generally be processed through
the original payment method or through another method
approved by BISE.
The time taken for the refund to reflect in the
applicant's account may depend on the bank, payment
gateway, or financial institution involved.
BISE shall not be responsible for delays caused by
banks, payment gateways, technical systems, or other
third-party service providers.
Non-Refundable Charges
Unless specifically approved by BISE, the following may be non-refundable:
- Application/processing fees
- Registration fees
- Examination fees
- Certification/document processing fees
- Correction fees
- Verification fees
- Affiliation-related fees
- Administrative/service charges
- Any other fee expressly stated as non-refundable
No Cash Refund
Refunds, where approved, will normally be made through an authorised electronic or banking method. Cash refunds may not be provided unless specifically approved by BISE.
Third-Party Payment Gateways
Payments made through third-party payment gateways
may be subject to the terms, processing procedures,
and applicable charges of the respective payment
service provider.
BISE shall not be responsible for charges imposed
directly by banks, card issuers, payment gateways,
or other financial institutions.
Fraudulent Transactions
BISE reserves the right to investigate suspicious,
fraudulent, unauthorized, or disputed transactions.
Any refund related to such transactions shall be
subject to verification and applicable procedures.
Where fraud or misuse is established, appropriate
action may be taken in accordance with applicable
law and BISE regulations.
No Refund for Non-Usage
Failure to use a service after successful payment
does not automatically create an entitlement to
a refund.
For example, failure to appear for an examination,
failure to complete an application, or failure to
use an approved service does not by itself guarantee
a refund.
Policy Changes
BISE reserves the right to modify, update, or amend this Refund & Cancellation Policy at any time. The revised policy will be published on the official BISE website and shall apply from the date specified.
Final Decision
All refund and cancellation requests shall be considered according to the applicable BISE rules and procedures. The decision of the competent authority of BISE regarding eligibility for a refund or cancellation shall be final, subject to applicable law.
Contact for Refund Queries
For refund or cancellation-related queries, applicants may contact BISE through its official communication channels.
Bharat Institute of Secondary Education (BISE)
Acknowledgement
By making a payment through the BISE website or any authorised payment channel, the applicant confirms that they have read, understood, and accepted this Refund & Cancellation Policy and the applicable BISE rules.
Payment Policy Acknowledgement
By proceeding with any payment through the BISE website or an authorised payment channel, you acknowledge that you have read, understood, and accepted this Refund & Cancellation Policy, including the applicable rules regarding refunds, cancellations, failed transactions, and non-refundable charges.